Privacy Policy

Settings And Cookies Policy

Generally for Cookies

We consider it important to know what cookies are used on our website and for what reasons they are used. Our goal is the correct information and protection for you and the best experience from your visit to our website.
Cookies are used to analyze how visitors use our website, how they browse or if they encounter a problem so that we can fix it. All information collected by these cookies is anonymous and is used only to improve the structure and content of the website.

When you visit a website through a computer, mobile phone or other electronic device, small files, the so-called “cookies” are sent and stored in the browser from which you navigate, recognizing this device in case of future visits to the same website. These files, among other functions that perform, “remember” the choices and preferences of the user, contribute to the improvement of the services provided and the content of the website and based on them, the online ads and offers are formulated and adapted to each user.

The online store www.lida.gr (official company name: N. Dovletoglou and Co. OE) asks you to accept cookies for the purposes of performance, social networking and advertising. Social networking and advertising cookies are provided by third parties to offer you social networking features and personalized advertising.

To see more information or to change your preferences, select “Cookie settings” at the bottom of the website. For more information about these cookies and the processing of your data, see the Privacy and Cookies Policy.

You can change your preferences at any time by selecting the “Cookie settings” item at the bottom of the page. See the Privacy and Cookies Policy for full details.

The most basic categories into which Cookies are divided are the following:

Functional
These cookies are necessary for the basic operation of the website and therefore are always enabled. These include cookies that store your information while you are on our pages or, if you want, at each of your visits. They also allow the addition of products to the cart and the checkout process, while helping to solve security problems and comply with regulations.

 

Performance Cookies

We use to improve the functionality of the site, recording anonymous information about how visitors use it. In some cases these cookies allow us to process your requests faster and remember your selected preferences. By removing the use of these cookies you may no longer receive personalized product suggestions and delays in the performance of the website.

Targeted & Advertising cookies
Targeted & promotional cookies contribute to the creation of content relevant to you and your interests – preferences. They are used to collect anonymous information that contributes to the better personalization of the ads so that they meet the interests of the users, inside and outside the website of the online store. In some cases, these cookies involve the processing of your personal data. For more information about the processing of personal data, see the Privacy and Cookies Policy

Statistics cookies
These are cookies that utilize the way visitors
use the site, (for example, which pages they visit
more often and if they receive error messages from websites). These
cookies are used for statistical purposes and to improve
performance of a website.
_gtm
Google tag manager cookies. Used by Google to initialize the google tag manager and
google analytics.
_ga
Google analytics cookie. Used by Google to collect information about how visitors use our
website to help us improve the site. It collects information in an anonymous form, including
the number of visitors to the site.

More information
The user can change the browser settings to prevent the storage of cookies on his computer without his explicit consent. The “help” section of the browser usually provides details on how one can manage the setting of cookies on all the websites you visit.
In case the absolutely necessary Cookies are rejected, the whole website or part of it may not be accessible.

You can change your preferences at any time by selecting the “Cookie settings” item at the bottom of the page. See the Privacy and Cookies Policy for full details.

Privacy Policy and Cookies Policy

This privacy policy (hereinafter referred to as “the Policy”) describes the personal data collected or produced (processed) when you use the website of the online store www.lida.gr (hereinafter the “Website”) of the company under the name LIDA and the official name of N. DOVLETOGLOU AND CO OE. (hereinafter the “Company”).
This Policy describes the types of personal data collected when you use the Website as well as how you use, share and protect your personal data. It also explains the options you have regarding your personal data, as well as how you can contact us.
The Company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the online store page. It is clarified that any change of these Terms of Use does not include orders that the customer has already placed in our online store, before the entry into force of the amendments in accordance with the above. Its use after the above mentioned modification is considered as acceptance of the Terms of Use, as they were modified.

Who is responsible for processing your personal data?
The company is responsible for the processing of your personal data, which depends on how you interact with our Website, as well as with the location where you are.

What personal data do we collect and when?
For your best experience, we ask that you submit some personal data to us in order to provide you with our products or services online. For example, when shopping, contacting our customer service, asking for news, creating an account, participating in our events or contests, or interacting with our Website. This personal information includes the following:
Contact details, including name, email, no. contact telephone number, full postal address and billing address of the order
Login and account details, including username, password, and unique user ID
Personal information, including gender, city, date of birth and shopping history
Payment or credit card details
Personal preferences, such as your wish list, as well as marketing and cookie preferences.
During your interaction with our Website, the technology platforms that provide the experience automatically collect and share data with www.lida.gr. For example, the web browser you use or your mobile device may share certain data with www.lida.gr as these devices interact with the online store. More information about these practices can be found in the section on Cookies and pixel tags below. This data includes the following:
Device IDs, call status, network access, storage information, and battery information
Cookies, IP addresses, referrer headers, web browser identification and version data, as well as web beacons and tags

Why and how we use (process) your personal data
We use the personal data we collect from you for the following purposes:
To provide information about the Website and the Services you request
When you use our Website, we use your data to provide you with the product or service of your choice. For example, if you make a purchase on the website www.lida.gr, or participate in an event or promotion, we will use the contact information you give us to contact you about the purchase, event or promotion . If you contact our customer service, we will use information about you, such as delivery or payment information, or the product you purchased, to help you resolve a problem or answer your questions.

To share information about our products, services and events, as well as for other promotional purposes
To modify your subscriptions (for communication via email or SMS) or to choose not to receive updates www.lida.gr modify your preferences in the section “view or change my profile” (view or change my profile) of Our Website. You can also contact us to exercise your rights regarding your personal data through the contact details provided in the “Questions and Comments” section below or by sending an email to eshop@lida.gr
If you are already a Customer of the Company (for example, if you have placed an order with us), we may use the email address you provide to send us marketing updates about our similar products or services unless you have already chosen not to receive such content. . In other cases, we ask for your consent to send you marketing information about our company products, services, events and promotions. Where required by law, we will also seek your consent to send marketing updates.

For the operation, improvement and maintenance of our business, products and services
We may use the data you provide to us for our business. For example, when making a purchase, we may use this information for accounting, auditing, and other internal functions. Another example is that we may use your data about how you use our products and services to improve your user experience, to help you identify technical and service issues, and to manage our Website.

For the protection of rights, assets or security, ours or those of others
We may also use information about how you use our Website to prevent or detect fraud, misuse, misappropriation and breach of our Terms of Use, as well as to comply with court decisions, government claims or applicable law. .

Other purposes
We may also use your personal data in other ways and we will provide special notifications when we collect the data, while securing your consent where needed.

Sharing of your personal data by the Company www.lida.gr (N. Dovletoglou and Co. OE)
www.lida.gr shares your personal data with:
Affiliated companies of the Company for the purposes and under the terms mentioned above
Third party service providers that process personal data on behalf of www.lida.gr, for example for the processing of credit cards and payments, transfers and deliveries, management and maintenance of our data, email distribution, research and analysis, management of brand promotions and products, as well as the management of certain services and items.
Other third parties, to the extent required for the following purposes: (i) compliance with a government request, court order or applicable law, (ii) preventing illegal uses of our Website or breaches of our Website Terms of Use and policies , (iii) our protection against third party claims, and (iv) contributing to the prevention or investigation of fraud (eg counterfeiting)
We may also transfer personal data we hold about you in the event of the sale or transfer of all or part of our business or assets (such as in the event of a reorganization, transfer, liquidation or liquidation).
When you use certain social media items on our Website, you may create a public profile that includes information such as username, profile picture and city. You can also share content with your friends or the general public, including information about your interaction with www.lida.gr. We encourage you to use the tools we provide to manage the Company’s social media sharing in order to control the information you make available through the Company’s social media data.

 

Protection and management of your personal data

Encryption & Security: We use a variety of technical and organizational security measures, including encryption and authentication tools, to protect the security of your personal data. Your personal data is contained in secure networks and is only accessible to a limited number of people who have special access rights to such systems.

International data transfer: The personal data we collect or produce (process) on our Website will be stored in the Netherlands. Some of the recipients of the data with whom the Company shares your personal data may be located in countries other than the one where your personal data was originally collected. Legislation in those countries may not provide the same level of data protection as the country that originally provided your personal data. However, when we transfer your personal data to recipients in other countries, we will protect your personal data as described in this Policy and in accordance with applicable law.
If you are in the European Economic Area (hereinafter referred to as the “EEA”) or in Switzerland, we take steps to comply with applicable legal requirements and ensure adequate protection for the transfer of personal data to recipients in countries other than the EEA or Switzerland.
Preservation of your personal data: We maintain your personal data for as long as necessary to fulfill the purposes of their collection, unless otherwise provided by law.
Your rights regarding your personal data: You have the right to request the following: (i) access to your personal data, (ii) correction of your personal data if it is incomplete or inaccurate, or (iii) deletion of your personal data . You also have the right to refuse the processing of your personal data for compelling legal reasons in relation to your particular situation. In the event that we have secured your consent to the processing of your personal data, you have the right to withdraw your consent at any time. You also have the right to refuse the processing of your personal data, as you choose to refuse to use it for direct marketing purposes.

Cookies and pixel tags
The Website receives and records information, which may include personal data, from the web browser you use when you use our Website. We use a variety of methods, such as cookies and pixel tags, to collect this information, which may include (i) your IP address, (ii) your unique cookie ID, information about your cookies, and information about whether your device has software for accessing certain information, (iii) unique device ID and device type, (iv) domain, browser type and language, (v) operating system and system settings, (vi) country and time zone, (vii) previous visits to websites, (viii) information about your interaction with our Website, such as number of clicks, purchases, declared preferences, and (ix) access times and related URLs.
It is also possible to collect information from third parties through the Website using cookies, third party plugins and widget tools. These third parties collect data directly from your web browser and the processing of such data is subject to their own privacy policies. Twitter, or other social media, and / or your inability to share content on social media.
You can also change your preferences through the “Cookie Settings” page at the bottom of each page of our Websites.
For a complete and up-to-date summary of all third parties that have access to the web browser you use (through the Company Websites or others), we recommend that you install a plugin specifically designed for this purpose. You can also enable notification sent to you from your computer each time cookies are sent, or you can choose to disable all cookies. This is done through the browser settings on each web browser and device you use. Because every web browser is a little different, we suggest you refer to the Help menu of the web browser you use to learn the right way to modify your cookies. If you disable cookies, you may not have access to many elements that make our Website more efficient, and some of our services may not work properly.

Changes in our privacy policy
Current legislation and our practices change over time. If we decide to update our Policy, we will post the changes on our Website. If we make substantial changes to the way we process personal data, we will send you prior notice or, when required by law, seek your consent to make such changes. We strongly recommend that you read our Policy and be regularly informed of our practices. This Policy was last modified in September 2020.

Questions and comments
We are at your disposal for any questions, comments or concerns you may have about our Privacy Policy and practices.
If you wish to comment or have questions or concerns, or if you wish to exercise your rights regarding your personal data, please contact Customer Service, or our Privacy Office at:
-Veria: 5th km of Veria-Naoussa, 59100, Veria, Imathia
You can also send an email to the email address eshop@lida.gr.
If you contact us through a private complaint, it will be evaluated in order to resolve the issue in a timely and effective manner.

The following paragraph is added to the subsection entitled “Retention of your data” of the section entitled “PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA”:
“Specifically, this includes the following: (i) Website access and usage records – 6 months, (ii) contract, payment and merchandise records – 5 years, and (iii) customer complaints and disputes records – 3 years. We will ensure that every third party who processes your personal data on our behalf complies with the same retention periods “.
The following paragraph is added after the subsection entitled “Retention of your data” in the section entitled “PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA”:
“Destruction of your data: We will immediately destroy your personal data when we no longer need it. If personal data is printed on paper, the corresponding documents will be torn or burned. “If personal data is stored in electronic form, the corresponding files will be destroyed using irreversible technical methods.”
The subsection entitled “Your rights regarding your personal data” in the section entitled “PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA” is hereby deleted and is completely replaced by the following:
“Your rights regarding your personal data: You have the following rights: (i) access to your personal data, (ii) correction of your personal data in case it is incomplete or inaccurate, or (iii) deletion of your personal data , anytime. You also have the right to request the suspension of the processing of your personal information, subject to the relevant legislation. In the event that we have secured your consent to the processing of your personal data, you have the right to withdraw your consent at any time. You also have the right to refuse the processing of your personal data, as you choose to refuse to use it for direct marketing purposes “.

Compliance with the General Data Protection Regulation
www.lida.gr follows the New Privacy Policy for the harmonization with the new EU legal framework for the Protection of Personal Data, Regulation (EU) 2016/679 with effect from 25 May 2018.
would like to inform you about the General Data Protection Regulation (GDPR). The General Data Protection Regulation (GDPR) is valid from May 25, 2018 and gives everyone the opportunity to better control their personal data.
The following is an indication of some of your rights regarding your personal data:

– The right of access
– The right of correction
– The right to delete

More information about the personal data we collect and concern you, as well as your rights can be found in the updated Terms of Use of our website.

You can contact the Data Protection Officer via email at eshop@lida.gr